#Engineering Jobs: Engineer Technical Svc Rep 1
24/08/2015 10:04
Engineer Technical Svc Rep 1
Requisition ID
: 15015089
Business Sector
: Information Systems
Location
: United States-Colorado-Aurora
US Citizenship Required for this Position: Yes
Relocation Assistance: No relocation assistance available
Clearance Type: SCI
Number of Openings
: 1
Shift
: 1st Shift
Travel
: No
Description
Northrop Grumman Information Systems (NGIS) is seeking a Technical Service Engineer to help support a program located in Aurora, Colorado.
Functions as the primary interface to operations for real-time detection, isolation and resolution of ground segment problems. Acts as the main focal point for identifying, evaluating and correcting network and/or critical system issues and restoring operations as quickly as possible. Coordinates resources across a vast, multi-location enterprise and interfaces with users, engineers and customers to determine the best course of action. May be responsible for coordinating, scheduling and executing preventative maintenance activities. May perform system backups which include backing up applications, software and operating systems. Some system administrative duties may include system tuning, modifications to authorized user lists and user profiles, file system maintenance, security hardening and technical support to operations. Engineers also create documentation for incident logging and/or create standard operating procedures for system restoration. Frequent collaboration with other engineering groups across multiple locations is required. Provides necessary mentorship, guidance and training to new engineers. Candidate will occupy a highly-visible position with direct input into problem resolution and Enterprise Management processes. Occasional call-in support may be required.
Qualifications
Basic Qualifications:
• Bachelors degree (or 4 years of experience in lieu of degree) and 2 years system administration experience to include UNIX, Linux, and Windows platforms and 1 year customer domain experience.
• Knowledge and understanding of Enterprise Management Systems to include HP OpenView and CA based Concord.
• Requires good communication skills in order for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response.
• Independent thinker, able to ascertain source of system problem(s) and recommend/implement changes that improve process efficiencies. Cognizant of troubleshooting procedures and ability to know when deviation from standard practices is necessary.
• Applicant must meet DOD 8570-1M requirements for commercial certification (e.g., A+, Network+ and/or Security+) as an Information Assurance Technical (IAT) Level 1 or higher before starting employment. Applicants without an IAT Level 1 or 2 certification may still be eligible for a contingency offer.
• Must be able to obtain and maintain a TS/SCI clearance. Must be willing to take a polygraph.
Preferred Qualifications:
• Active TS/SCI Clearance and SSBI update within the last 7 years
• DOD 8570-1M compliant as an IAT Level 1 or higher
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